{"id":15,"date":"2016-02-09T16:38:40","date_gmt":"2016-02-09T15:38:40","guid":{"rendered":"http:\/\/conferences-institute.eu\/excellence-operationnelle\/?page_id=15"},"modified":"2016-02-09T16:54:54","modified_gmt":"2016-02-09T15:54:54","slug":"conference-2014","status":"publish","type":"page","link":"http:\/\/conferences-institute.eu\/excellence-operationnelle\/conference-2014\/","title":{"rendered":"Conf\u00e9rence 2014"},"content":{"rendered":"<h2><span style=\"color: #ff0000;\">Excellence Op\u00e9rationnelle\u00a0et Efficience des Middle\u00a0et Back Offices dans\u00a0l\u2019industrie financi\u00e8re<\/span><\/h2>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-glossy fasc-rounded-medium\" style=\"background-color: #c26b6b; color: #ffffff;\" href=\"http:\/\/conferences-institute.eu\/excellence-operationnelle\/wp-content\/uploads\/sites\/5\/2016\/02\/Arrow-Institute_Excellence-Op\u00e9rationnelle-2014_Programme.pdf\" target=\"_blank\" data-fasc-style=\"background-color:#c26b6b;color:#ffffff;\">Retrouvez le PDF ICI<\/a><\/p>\n<p><strong><span style=\"color: #0000ff;\">Etat de l\u2019Art sur les moyens, mod\u00e8les, organisations,\u00a0m\u00e9thodes et outils<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"color: #0000ff;\">Quelle mise en oeuvre de l\u2019industrialisation des processus ?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Offshoring, onshoring ou outsourcing ?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Quelle mise en place du pilotage des processus ?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Comment optimiser les processus Front to Back ?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Comment piloter la performance op\u00e9rationnelle et\u00a0commerciale ?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Quelle d\u00e9marche processus pour la gestion des risques ?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Quelle mise en oeuvre de la conduite du changement ?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Comment faire adh\u00e9rer les collaborateurs?<\/span><\/li>\n<li><span style=\"color: #0000ff;\">\u00a0Tableau de bord et contr\u00f4le des activit\u00e9s (BAM)<\/span><\/li>\n<li><span style=\"color: #0000ff;\">Quel dialogue entre les SI et le m\u00e9tier ?<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Orateurs:<\/span><\/p>\n<p><strong><span style=\"color: #000000;\">Sylvie Schindler,\u00a0<\/span><\/strong><span style=\"color: #000000;\">Groupe Soci\u00e9t\u00e9 G\u00e9n\u00e9rale<\/span><br \/>\n<strong><span style=\"color: #000000;\">Bruno Noyon,\u00a0<\/span><\/strong><span style=\"color: #000000;\">State Street Global Services France<\/span><br \/>\n<strong><span style=\"color: #000000;\">C\u00e9dric Coiquaud,\u00a0<\/span><\/strong><span style=\"color: #000000;\">AXA Banque<\/span><br \/>\n<strong><span style=\"color: #000000;\">Adrianna Carnec,\u00a0<\/span><\/strong><span style=\"color: #000000;\">Systar<\/span><br \/>\n<strong><span style=\"color: #000000;\">Philippe Waringhem,\u00a0<\/span><\/strong><span style=\"color: #000000;\">Cr\u00e9dit Agricole Cards &amp; Payments<\/span><br \/>\n<strong><span style=\"color: #000000;\">Eric Spielrein,\u00a0<\/span><\/strong><span style=\"color: #000000;\">RCI Banque<\/span><br \/>\n<strong><span style=\"color: #000000;\">Dan Toledano,\u00a0<\/span><\/strong><span style=\"color: #000000;\">Euroclear SA<\/span><\/p>\n<p>Jeudi 15 mai 2014<br \/>\n08:30 Accueil des participants<br \/>\n09:00 Le d\u00e9ploiement de la d\u00e9marche Processus &#8211; BPM dans le Groupe Soci\u00e9t\u00e9 G\u00e9n\u00e9rale en\u00a0r\u00e9ponse aux enjeux en terme de business, efficacit\u00e9, satisfaction client &amp; ma\u00eetrise des<br \/>\nrisques<br \/>\nSylvie Schindler, Processus, Digitalisation &amp; Conduite du Changement \u2022 Groupe Soci\u00e9t\u00e9\u00a0G\u00e9n\u00e9rale<br \/>\n10:00 La supervision m\u00e9tier de l\u2019activit\u00e9 Sepa chez Cr\u00e9dit Agricole Cards and Payments\u00a0\u00e0 travers une approche lean innovante<\/p>\n<ul>\n<li>3 jours pour cr\u00e9er une solution de pilotage m\u00e9tier \u00ab Production Ready \u00bb<\/li>\n<li>Retour d\u2019exp\u00e9rience de Cr\u00e9dit Agricole Cards and Payments<\/li>\n<li>Facteurs cl\u00e9s de succ\u00e8s<br \/>\nAdrianna Carnec, Consultante BAM \u2022 Systar \/Philippe Waringhem, Responsable grands comptes &#8211; Responsable du d\u00e9partement\u00a0\u00ab D\u00e9veloppement Plate-Forme \u00bb \u2022 Cr\u00e9dit Agricole Cards &amp; Payments<\/li>\n<\/ul>\n<p>11:00 Pause-caf\u00e9<br \/>\n11:30 La transformation de l\u2019infrastructure de march\u00e9 des fournisseurs de service<\/p>\n<ul>\n<li>R\u00e9duction des co\u00fbts de r\u00e8glement-livraison des op\u00e9rations transfronti\u00e8res<\/li>\n<li>D\u00e9veloppement de la concurrence (CSD\/Agents\/Custodians)<\/li>\n<li>Catalyseur pour une plus grande harmonisation en Europe<br \/>\nDan Toledano, Director, Product Manager \u2022 Euroclear<\/li>\n<\/ul>\n<p>12:30 D\u00e9jeuner<br \/>\n14:00 Digital &amp; Excellence Op\u00e9rationnelle : Exemple d\u2019un processus de vente efficient<\/p>\n<ul>\n<li>Pr\u00e9sentation du processus de vente 100% d\u00e9mat\u00e9rialis\u00e9 et accessible multi-supports\u00a0(signature \u00e9lectronique, t\u00e9l\u00e9chargement en ligne, paiement en ligne)<\/li>\n<li>Efficacit\u00e9 du Processus de Vente (Programme de Professionnalisation des Equipes de\u00a0Vente, Kit de Mobilit\u00e9, privil\u00e9gier le conseil et non la paperasserie)<\/li>\n<li>Excellence Op\u00e9rationnelle (KPI temps entre 1\u00e8re Demande &amp; 1er Usage, KPI % de\u00a0dossiers re\u00e7us incomplets, activit\u00e9s \u00e0 forte \u00ab Business-Value \u00bb)<br \/>\nC\u00e9dric Coiquaud, Banque 2.0 Transformation \u2022 AXA Banque<\/li>\n<\/ul>\n<p>15:00 Retour d\u2019exp\u00e9rience sur la mise en place d\u2019un BPM pour am\u00e9liorer l\u2019efficacit\u00e9 d\u2019une\u00a0\u00e9quipe de backoffice<\/p>\n<ul>\n<li>Optimiser le processus de production des valeurs liquidatives<\/li>\n<li>Transformer des r\u00e8gles de contr\u00f4le m\u00e9tier en contr\u00f4les automatis\u00e9s<\/li>\n<li>D\u00e9mat\u00e9rialiser les \u00e9ditions<br \/>\nBruno Noyon, COO \u2022 State Street Global Services France<\/li>\n<\/ul>\n<p>16:00 Pause-caf\u00e9<br \/>\n16:30 Retour d\u2019exp\u00e9rience d\u2019un pr\u00e9curseur et leader dans la mise en oeuvre d\u2019une\u00a0d\u00e9marche processus<br \/>\nEric Spielrein, Secr\u00e9taire G\u00e9n\u00e9ral \u2022 RCI Banque<br \/>\n17:30 Fin du s\u00e9minaire<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-glossy fasc-rounded-medium\" style=\"background-color: #c26b6b; color: #ffffff;\" href=\"http:\/\/conferences-institute.eu\/excellence-operationnelle\/wp-content\/uploads\/sites\/5\/2016\/02\/Arrow-Institute_Excellence-Op\u00e9rationnelle-2014_Programme.pdf\" target=\"_blank\" data-fasc-style=\"background-color:#c26b6b;color:#ffffff;\">Retrouvez le PDF ICI<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Excellence Op\u00e9rationnelle\u00a0et Efficience des Middle\u00a0et Back Offices dans\u00a0l\u2019industrie financi\u00e8re Retrouvez le PDF ICI Etat de l\u2019Art sur les moyens, mod\u00e8les, organisations,\u00a0m\u00e9thodes et outils Quelle mise en oeuvre de l\u2019industrialisation des processus ? Offshoring, onshoring ou outsourcing ? Quelle mise en place du pilotage des processus ? Comment optimiser les processus Front to Back ? Comment <a href=\"http:\/\/conferences-institute.eu\/excellence-operationnelle\/conference-2014\/\" rel=\"nofollow\"><span class=\"sr-only\">En savoir plus surConf\u00e9rence 2014<\/span>[&hellip;]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conf\u00e9rence 2014 - Excellence Operationnelle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/conferences-institute.eu\/excellence-operationnelle\/conference-2014\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conf\u00e9rence 2014 - Excellence Operationnelle\" \/>\n<meta property=\"og:description\" content=\"Excellence Op\u00e9rationnelle\u00a0et Efficience des Middle\u00a0et Back Offices dans\u00a0l\u2019industrie financi\u00e8re Retrouvez le PDF ICI Etat de l\u2019Art sur les moyens, mod\u00e8les, organisations,\u00a0m\u00e9thodes et outils Quelle mise en oeuvre de l\u2019industrialisation des processus ? Offshoring, onshoring ou outsourcing ? Quelle mise en place du pilotage des processus ? Comment optimiser les processus Front to Back ? 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